Returns & Exchanges

OUR POLICY

We want you to love your roses. If something isn't right, you may request a return within 30 days of delivery. Roses must be unused, in their original box and packaging, and in resalable condition. Return shipping is the customer's responsibility. Once your return arrives and passes a quick inspection, we'll refund the original purchase price to your original payment method. There is no restocking fee. To start a return, email info@thepremiumroses.com with your order number and we'll send instructions. Personalized arrangements, including custom letter and number boxes, are made uniquely for you and are final sale unless they arrive damaged or incorrect. 

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DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo of the arrangement. We will gladly arrange a replacement or refund at no additional cost.

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CHANGES & CANCELLATIONS

Need to change or cancel an order? Reach out as soon as possible at (669) 200-8399 or info@thepremiumroses.com. We can accommodate changes made before your order enters production.
 

Delivery addresses

Please double-check the recipient's address before you submit your order. You are responsible for the accuracy of the delivery address you provide at checkout. If a package is misdelivered, delayed, or returned to us because the address given was incorrect or incomplete, we are not able to refund the order, and re-delivery may be subject to an additional shipping charge. We will always contact you and confirm the corrected address before shipping again, and we will tell you the cost before we charge anything.